BTI's continuous
improvement tool kit is, as the name infers, a ready
and usable kit. It enables people to quickly grasp
the required fundamentals. The kit not only assists
in the management of a company's operations, but
also helps to continually improve them.
The business environment continues to change, advance
and evolve. Decision-making at the operational level
(shop floor, show room, contact with end-users)
is becoming increasingly important:
 |
Why wait until 100 non-conforming
units are produced before a manager or supervisor
calls a |
| |
halt to production (to determine
what went wrong) when this decision can be
made at the first |
| |
sign of trouble on the shop
floor?
|
| |
Why wait until there are 50
customer complaints at a retail outlet before
a regional manager |
| |
becomes
involved to determine why service levels are
not at prescribed levels? |
With proper
training, the right tools and confidence that
management will support the operational decisions
taken, an organization can out-distance its competitors
in the current business climate.
Some
of the tools in this toolbox are:
Problem solving
Q uality function deployment
Statistical process control (SPC) and other
statistical techniques
F lowcharting for process mapping
S oftware tools for continuous improvement
|