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| Business
Process Management (BPM) |
What
is Business Process Management? |
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BPM
is a methodology designed to achieve substantial
improvements in the performance of business processes.
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BPM is a structured
approach to analyze and improve those processes
that have a major impact on the financial results
of the organization and that are critical for the
firm |
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BPM integrates
techniques and concepts from basic methods engineering
and problem solving
to advanced tools in marketing research and systems
theory. |
How
is BPM implemented? |
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A dynamic and
hands-on training phase transfers the! basic knowledge
and skills to the employees at all levels, empowering
them to maximize their potential and creativity.
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Teams of employees
are given a mandate to improve a process to which
they are strongly related. |
Steps
of BPM |
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Identify the
customers of the process and understanding their
needs and requirements |
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Define what
performance is expected from the process |
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Understand
and analyze the current process through modeling
and measurement |
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Identify and
analyze gaps in performance |
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Define and
evaluate options to reduce those gaps |
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Implement and
document the improved process |
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Monitor performance
to ensure that the expected results are achieved
and secured. |
How
much time to apply BPM: |
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For a focused
application in one specific process, it can take
six to nine months. When applied to an entire business
unit it can take twelve to eighteen months. In this
case, the results will not only show in improved
performance, but also lay the foundation of a culture
of continuous improvement and employee empowerment
in the organization.
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